Privacy Policy

1. Introduction

cTech Ltd ("we", "us" or "our") is committed to protecting and respecting your privacy. This privacy policy explains how we collect, use, store and protect personal data when you visit our website or contact us about our thermal management products and services.

2. Who we are

cTech Ltd is a UK-based supplier of precision thermal management solutions. If you have any questions about this policy or how we handle your data, please contact us using the details on our Contact page.

3. Information we collect

We may collect and process the following personal data:

• Identity and contact details: name, company name, job title, email address, telephone number and postal address.
• Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage data: information about how you use our website, products and services.
• Marketing and communications data: your preferences in receiving marketing from us.

4. How we use your information

We use your personal data to:

• Respond to your enquiries and provide quotes or technical guidance.
• Process and fulfil orders, deliveries and project work.
• Manage our relationship with you, including notifying you about changes to our terms or policies.
• Improve our website, products and customer service.
• Send marketing communications where you have consented to receive them.
• Comply with legal obligations and protect our legal rights.

5. Legal basis for processing

We process personal data only where we have a valid legal basis, such as consent, the performance of a contract, compliance with a legal obligation, or our legitimate interests in operating and improving our business. You may withdraw your consent at any time by contacting us.

6. Data sharing

We do not sell your personal data. We may share it with trusted third-party service providers who help us operate our website, manage our customer relationship systems, or deliver products (for example, courier companies). All such providers are required to keep your data secure and use it only for the specified purpose.

7. International transfers

We are based in the United Kingdom. Where data is transferred outside the UK or EEA, we ensure appropriate safeguards are in place to protect your personal data.

8. Data retention

We keep personal data only for as long as necessary to fulfil the purposes we collected it for, including for legal, accounting or reporting requirements.

9. Your rights

Under UK data protection law you have the right to access, correct, erase, restrict or object to the processing of your personal data, and the right to data portability. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

10. Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date.

11. Contact us

If you have any questions about this privacy policy or our data practices, please contact us via the Contact page.